Terms and Conditions - Personalized Services International, LLC

Terms and Conditions

Personalized Services International, LLC
Effective Date: December 15, 2025

Personalized Services International, LLC (PSI, we, our, or us) operates PersonalizedServicesInternational.com and its related platforms and services.

These Terms and Conditions ("Terms") govern your access to and use of PersonalizedServicesInternational.com, including all services, programs, digital products, training, coaching, and travel-related offerings provided by Personalized Services International, LLC.

By accessing or using the website, you agree to these Terms and our Privacy Policy, which is incorporated by reference.

1. Scope of Services

These Terms apply to all PSI divisions, including:

Business Coaching & Consulting

Health, Life, Wellness, and Transformational Coaching

Personal & Digital Services

Web development, SEO/SEM, branding, marketing

Training, Management, and Leadership Development

Travel Services

Travel agency, host agency, group, luxury, and leisure travel

2. Educational and Informational Use Only

All coaching, consulting, training, and wellness services are provided for educational and informational purposes only.

PSI does not provide medical, legal, financial, mental health, or therapeutic services. You are responsible for consulting appropriate licensed professionals before making decisions related to health, finances, business, or legal matters.

3. No Guaranteed Outcomes

Results vary based on individual effort, experience, and circumstances.

PSI makes no guarantees regarding business success, financial results, health improvements, personal transformation, or travel outcomes.

4. User Accounts and Responsibilities

If you create an account or access restricted areas of the website:

  • You must provide accurate and current information
  • You are responsible for maintaining account confidentiality
  • You are responsible for all activity conducted under your account
  • PSI may suspend or terminate accounts for misuse or violation of these Terms

5. Digital Download Policy

5.1 All Digital Download Sales Are Final

Once a digital product has been downloaded, the sale is final.

Digital products cannot be returned, exchanged, or refunded.

5.2 Download Limits

Each digital purchase includes:

  • A maximum of 3 downloads
  • 7-day access window from the time of purchase

After limits are reached or access expires, the download link will be disabled.

5.3 Download Issues

If you experience technical issues, PSI will:

  • Verify your purchase
  • Reset download limits when appropriate
  • Reissue the correct product file

PSI will replace files but will not issue refunds for digital downloads.

5.4 Customer Responsibility

You are responsible for:

  • Ensuring a stable internet connection
  • Saving files securely after download
  • Completing downloads within the allowed timeframe

PSI is not responsible for lost files after successful delivery.

5.5 Support

Email: cs@personalizedservicesinternational.com

Phone: 618-310-0077

6. Return and Refund Policy for Non-Digital Products

6.1 Unopened Products

Returns are accepted for unopened, unused products within 14 days of delivery with proof of purchase.

Refunds are issued after inspection and exclude shipping costs.

6.2 Opened Products

No returns or refunds are available for opened, used, or altered products under any circumstances.

6.3 Damaged or Incorrect Items

Contact PSI within 7 days of delivery with photos and order details. We will replace or refund as appropriate.

7. Intellectual Property

All website content, materials, courses, digital products, logos, trademarks, and proprietary information are owned by PSI or its licensors.

You may not copy, distribute, modify, resell, or exploit any content without written permission.

8. Website Availability and Errors

The website and services are provided "as is" and "as available."

PSI does not guarantee uninterrupted service, error-free operation, or complete accuracy of content. We reserve the right to correct errors or update content at any time.

9. Indemnification

You agree to defend, indemnify, and hold harmless Personalized Services International, LLC and its affiliates, officers, directors, employees, contractors, agents, vendors, and service providers from any claims, damages, losses, liabilities, or expenses (including attorneys' fees) arising from:

  • Your use of the website
  • Your violation of these Terms or the Privacy Policy
  • Any activity conducted through your account

10. Limitation of Liability

To the fullest extent permitted by law, PSI shall not be liable for indirect, incidental, consequential, special, or punitive damages arising from your use of the website, services, or products.

PSI's total liability for any claim shall not exceed the amount paid by you for the specific product or service giving rise to the claim.

11. Arbitration of Disputes

Any dispute arising out of or relating to these Terms, the Privacy Policy, or your use of the website shall be resolved by confidential binding arbitration in the State of Illinois, under the rules of the American Arbitration Association (AAA).

PSI may seek injunctive or equitable relief in Illinois state or federal courts to protect intellectual property or proprietary rights. You consent to exclusive jurisdiction and venue for such actions.

The arbitrator's decision shall be final and enforceable in any court of competent jurisdiction.

12. Termination

PSI reserves the right to suspend or terminate access to the website, services, or accounts at any time, with or without notice, for any reason.

PSI shall have no liability for termination of access.

13. Force Majeure

PSI is not responsible for delays or failures caused by events beyond reasonable control, including natural disasters, internet outages, labor disputes, governmental actions, or system failures.

14. Governing Law

These Terms are governed by the laws of the State of Illinois, without regard to conflict-of-law principles.

15. Contact Information

Personalized Services International, LLC
Phone: 618-310-0077
Email: cs@personalizedservicesinternational.com

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